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Amendment & Cancellation Policy

Cancellations and Amendments – Hotel Bookings

Should you wish to cancel or amend reservations made with Creative Destinations Europe, this can be done by calling our  office at 1-800-828-5941.  Cancellations and amendments must be made with Creative Destinations Europe and not with the hotel as the contract that has been entered into is between Creative Destinations Europe and the customer. Cancellations sent to the hotel are not recognized by Creative Destinations Europe and no monies will be refunded.

There is a fee equivalent to the cost of one night's stay for all bookings cancelled up to 7 working days prior to the check-in date. All bookings cancelled within 3 days prior to the check-in date will incur a 100% charge. Failure to show for a reservation will result in a 100% charge. On no account will any monies be refunded. 

Cancellations and amendment fees for customized FITs and Group bookings will be proportionate to the size and complexity of the request made and will thus be subject to different rules than hotel and sightseeing arrangements. These rules should be fully explained to the client before the booking process has begun and the size of the booking has been assessed.  

Any cancellations, changes or modifications for bookings falling within special event periods will incur 100% charge. The only exceptions to this will be where additional rooms/beds/cots/nights are added to the existing confirmed rooms or nights. When additional rooms/beds/cots/nights are added to existing confirmations, no amendment charges will apply.

Cancellations notified directly to the hotel or other accommodation will not be effective. Requests for cancellations and amendments must be made directly through Creative Destinations Europe.

All amendments are subject to availability. There are no additional charges for amendments.  If the total of the amendment is cheaper than the cost of the initial booking, then a refund of the difference in cost will be given. However, this will not apply if a booking is amended within 7 days prior to check-in date, in which case no refund will be awarded.

Amendments and cancellation by the company

It is unlikely that we will have to make any changes to your travel arrangements, but occasionally we have to make changes as a result of events that fall outside of our control,  and we reserve the right to do so at any time. Most of these changes will be minor, and Creative Destinations Europe will attempt to notify you of any changes before your departure.  Creative Destinations Europe also reserves the right in any circumstances to cancel your travel arrangements. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard, if available. Should you choose a refund, this must be claimed outside of seven days prior to check-in date of the booking.