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Terms & Conditions

General Terms & Conditions

Please find below the company's general booking conditions.  The cancellation policy below refers to on line bookings.  Customized FIT bookings and Group bookings made with staff in our main booking office are subject to a different set of cancellation terms and conditions, which are fully explained during the request part of the booking process with our main office.

Contract

Creative Destinations Europe is registered at 1907 Saxon Drive, New Smyrna Beach, FL 32169 Florida seller of Travel license 23362. 

Our booking services are only available to those over 18 years old. Your use of the Creative Destinations Europe website is conditional on your acceptance of the following terms and conditions and that by submitting a booking you must comply with the following arrangements.

 Any request made by yourself through our website is regarded as an offer by yourself to purchase our product. A contract for services between yourself and Creative Destinations Europe will come into existence when full payment has been accepted and confirmation has been issued. When we receive full payment, we will expect that you have read, understood and accept our terms and conditions, including any provisions relating to penalties or fees.

Creative Destinations Europe is registered in the United States and this agreement is subject to US law. The client shall agree that proper jurisdiction and venue for any claim or action asserted or filed shall lie in Volusia County, Florida, USA, and in no other jurisdiction or venue.

By agreeing to our terms and conditions you are entering into a contract between yourself and Creative Destinations Europe. Any cancellations, amendments or changes to reservations must be processed through Creative Destinations Europe. If cancellation or amendment is made directly with the hotel, we do not recognize any changes implemented.

Terms of use

You may not publish, copy, transmit, license or sell any information obtained from the Creative Destinations Europe website. Creative Destinations Europe makes every effort to ensure that the information on the website is accurate to the best of our knowledge. We do not accept responsibility for any loss or inconvenience sustained as a result of relying on the information provided.

License

Subject to your compliance with the terms of this agreement, Creative Destinations Europe grants you a personal, non-commercial, non-exclusive, non-transferable and royalty free right to receive information and make transactions on this site, solely for your lawful personal use. The right to receive information is not transferable. As a customer you are hereby granted a single copy license to download or print any of the information within the Creative Destinations Europe for your personal use. Unauthorized commercial use of the website and its content is prohibited. The Agreement and the License granted in it shall continue until Creative Destinations Europe announces its termination, and will terminate automatically if you fail to comply with the limitations described in this Agreement. In the case of termination, all information downloaded or printed from the site must be destroyed immediately. You may not: copy, transfer, distribute, transmit, reproduce, display, or modify any of the content on this site or use it for public display, performance rental; remove, modify or alter any copyright or trademarks.

Trademark/Copyright  

Disclaimer

The website content may contain facts, views, opinions and recommendations of particular hotels deemed of interest. Creative Destinations Europe shall not be held liable for the account of the accuracy, defamatory nature, completeness or timeliness of, nor do they otherwise endorse these views, opinions, or recommendations. All content on this website (including information about tours, travel products and accommodation facilities) is published in good faith but you acknowledge that Creative Destinations Europe cannot check the accuracy of all information provided by its suppliers. The information provided on the website is intended as information only and does not constitute advice.

Links to third party sites

The Creative Destinations Europe website may contain hyperlinks to websites operated by parties other than Creative Destinations Europe. Hyperlinks are provided for your reference only. Creative Destinations Europe does not control such websites and does not imply any endorsement of the material on such websites or any association with their operators.

Liability

Creative Destinations Europe shall not be liable for any failure or delay in performance of its obligations which result in directly or indirectly from any cause or circumstance beyond its reasonable control. The following shall be regarded as examples of such circumstances: outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority, fire, flood, lightening, explosion, fog or bad weather, interruption or failure of a utility transport service (including but not limited to electricity, gas, water or telecommunications) renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, or blockade.

 The client must be in possession of valid travel documents and is responsible for obtaining his/her own passport and/or visa(s). It is the client's responsibility to ensure they arrive at correct times for all flights, trains, ferries, theater and motorcoaches. Creative Destinations Europe holds no responsibility for any delay or curtailment of vacation due to flight delays.

Payments

Unless otherwise stated, all bookings must be pre-paid by credit/debit card only, so full payment will be deducted from the credit/debit card at the booking stage, and this will secure the booking. Creative Destinations Europe will not accept payment by check, money order, or cash unless in certain circumstances where the client is purchasing a customized FIT or group booking.  Payment by credit/debit cards can be made by all major cards, as listed on the company's website.

You and the other members of the party are responsible for payment of any charges made for use of any ancilliary services provided by hotels, which are not covered by the quoted Creative Destinations Europe room rate. Such services could include facilities such as telephone, laundry service, security safe, room service, newspaper, plus damages and other fees levied by the accommodation provider for the use of amenities. The client is likely to be asked for a deposit upon arrival at the accommodation, which will normally be applied to a credit card in order to cover supplementary charges that may be incurred during your stay.

Personal Information

Creative Destinations Europe takes the privacy of its customers very seriously. When purchasing anything via the website, we need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but it not limited to, details such as your name, address, phone number and your credit/debit card details. Creative Destinations Europe does not sell, rent or trade your personal information to third parties for marketing purposes.

Site Use

This site is intended to assist you in the booking of hotel rooms, sightseeing tours and as a general source of information to the traveler.

Although Creative Destinations Europe make every effort to ensure that our published descriptions are correct, it does not own or operate the hotels or suppliers and cannot prevent or control modifications regarding hotels. Creative Destinations Europe therefore reserve the right to change the description of a hotel.

Cancellations and Amendments – Hotel Bookings

Should you wish to cancel or amend reservations made with Creative Destinations Europe, this can be done by calling our  office on 1-800-828-5941, local number 407- 265 -8808. Cancellations and amendments must be made with Creative Destinations Europe and not with the hotel as the contract that has been entered into is between Creative Destinations Europe and the customer. Cancellations sent to the hotel are not recognized by Creative Destinations Europe and no monies will be refunded.

There is a fee equivalent to the cost of one night's stay for all hotel bookings cancelled up to 7 days prior to the check-in date.  All bookings cancelled within 7 days prior to the check-in date will incur a 100% charge.  Failure to show for a reservation will result in a 100% charge.  On no account will any monies be refunded.   If you require to change the arrival date or the length of stay of your hotel reservation this will be accepted if the alternative date is available.   A complete hotel change is only permitted with a $50.00 per reservation change fee. 

Cancellations and amendment fees for customized FITs and Group bookings will be proportionate to the size and complexity of the request made and will thus be subject to different rules than simple hotel and sightseeing arrangements. These rules should be fully explained to the client before the booking process has begun and the size of the booking has been assessed.  

Any cancellations, changes or modifications for hotel bookings falling within special event periods will incur 100% charge. The only exceptions to this will be where additional rooms/beds/cots/nights are added to the existing confirmed rooms or nights. When additional rooms/beds/cots/nights are added to existing confirmations, no amendment charges will apply.

Cancellations notified directly to the hotel or other accommodation will not be effective. Requests for cancellations and amendments must be made directly through Creative Destinations Europe.

All amendments are subject to availability. There are no additional charges for amendments. If the total of the amendment is cheaper than the cost of the initial booking, then a refund in the difference in cost will be given. However, this will not apply if a booking is amended within 7 days prior to check-in date, in which case no refund will be rewarded.

All transfers booked on this site are non refundable once booked.   If you find it necessary to change the flight details for your booking, this is permitted,  and information should be sent to our office by e mail so we can amend your transfer.

All sightseeing tours reserved on our site are non refundable once booked.

All customized vacations are non refundable seven days prior to the departure date.   Penalties may also apply for earlier cancellations, depending on the arrangements made and contracts made by us on your behalf with our suppliers in Europe.

 

Amendments and cancellation by the company

It is unlikely that we will have to make any changes to your travel arrangements, but occasionally we have to make changes as a result of events that fall outside of our control, and we reserve the right to do so at any time.  Most of these changes will be minor, and Creative Destinations Europe will attempt to notify you of any changes before your departure.  Creative Destinations Europe also reserve the right in any circumstances to cancel your travel arrangements.  If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard, if available. Should you choose a refund, this must be claimed outside of 7 days prior to check-in date of the booking.

Hotel dispute

In the unlikely event that the hotelier cannot provide the booked accommodation, the client understands that it is the hotelier's responsibility to find an alternative of at least a similar standard, and provide appropriate transportation to this alternative hotel.  Creative Destinations Europe shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Creative Destinations Europe's control.

Your accommodation

All successful confirmations will be issued a reference number, which is shown on the hotel voucher provided by Creative Destinations Europe. This hotel voucher shows the details of the booking made with the hotel.  It is important that you check that the hotel details and itinerary are correct to eliminate all possibility of misunderstanding. You should present this voucher to the hotel.   If you do not receive a confirmation via e-mail after making the booking, then please contact us directly.  Should you experience any problems using our website, please contact us and we will be happy to assist.

Should you decide to alter arrangements when you arrive at your hotel, the hotel will try to accommodate such arrangements but we cannot be held responsible should they fail to do so. 

Building work

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Often we do receive advance notice of when it will begin, in which case you would be informed prior to making your reservation.   However, if you have not been informed, and we consider the work to have had a significant affect on your stay, we will then review the option of a partial or full refund.

Rates

All Creative Destination Europe's rates are inclusive of taxes,* credit/debit card charges, and unless otherwise stated also include breakfast.  We offer services in Europe where currency fluctuations occur frequently and in an unexpected fashion. We therefore reserve the right to revise our rates at any time without notice.  Our rates have been calculated in accordance with exchange rates provided by our currency broker, and are updated periodically. Once we have entered into a contract with a client, the rates are guaranteed and no further adjustments will be made.  

* Some cities now charge a "Local City Tax" This tax is collected locally by the hotel.   

Additional requests

If you have any additional requests, these will be passed on to the relevant supplier. We will endeavour to meet special requirements but cannot guarantee availability.

Complaints

Any complaint about the online booking or customer service or travel arrangements must be notified by e-mail or in writing to Creative Destinations Europe, 8297 Championsgate Boulevard #305, Championsgate, FL 33896

If a problem occurs, whilst you are on vacation you must inform Creative Destinations Europe immediately by phone (USA 407 265 8808 or 407 617 6788) or email tours@creativedestinationseurope.com so that the matter can be resolved.  In the event that the complaint is not resolved to your satisfaction at the time, you must e-mail or write to CDE within ten days of check-out date, quoting your original booking reference number and giving all relevant information.  Failure to take these steps will hinder the company's ability to resolve the matter and/or investigate fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.  

Behavior

It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or that risks damage to property belonging to others.  In such circumstances all suppliers (e.g. hotel managers) and the company have the right to terminate arrangements made on your behalf, in which case the company's responsibility to you ceases immediately and there can be no refunds, no payment or compensation and no reimbursement of any cost or expenses you may incur as a result.  Further, you will be liable to reimburse Creative Destinations Europe plus hotel damages for any expense whatsoever as a result of your behavior.

Travel Insurance

It is strongly recommended that you obtain travel insurance for medical cover, cancellation charges, loss or damage to baggage, etc.

Miscellaneous

You accept financial responsibility for all transactions made under your name.

In order to make a purchase you must be over 18 years of age.

You must make sure that all information you give to Creative Destinations Europe is both true and accurate.

You must not use the website for speculative, false or fraudulent bookings.

The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

The site and any content may not be modified, copied or transmitted, distributed, sold, displayed, licensed or reproduced in any way.

The user agreement is between you and Creative Destinations Europe and is governed by Florida law.